Adidas Return Policy | Check it out before you run out of time [2023]

adidas return policy readily accepts the return for a refund, or exchange requests for the unused Adidas products except face covers within 30 days after it reaches your doorstep, in its original packaging. You can return your Adidas products in-store or online and avail of a refund or exchange. 

All About The Policy 

If you are looking for ways to return your Adidas purchase, I am here to help you with the how-to thing. And trust me, it is super easy. Just follow the steps and you will get through everything so effortlessly. This article is the one place that has got all your answers. I have made a collection of all the information here for you to make it simpler and relaxed.

How to return items to Adidas?

You have to follow some clear steps to return your Adidas purchases if in case, you are not satisfied with anything that you purchase. So let’s see how to go about the exchange and return for Adidas. 

If You Have An Adidas Account

Step 1: The first thing you do is sign in to your Creators Club Account.

Step 2: Then go to order history.

Step 3: Now see the order you want to return or exchange, and select the Return Items for Free Size Exchange option.

Step 4: Select the product you want to return with a proper reason and choose the desired payment method for your refund.

Step 5: If you are exchanging, keep in mind to give the size.

Step 6: Now follow the easy instructions that are provided to you.

If You Are A Guest User

Step 1: The first thing to do is go to the order tracker and enter your order number and email address to get your details on the screen.

Step 2: Now select Return Items or Free Size Exchange option according to what you want to do with your purchase.

Step 3: If you are returning your order to select the product to be returned with a valid reason and choose the payment method for your refund.

Step 4: If you want to exchange a product select it and give your new size.

Step 5: You will be given some easy instructions to follow.

Return Policy and Procedure

After the completion of the above steps, will provide you with the return label which is later used to help you return your order easily. Follow these simple steps

Step 1: The first thing you gotta do is to print the return label to save the FedEx QR code or return label on your mobile device. You gotta show this QR code for the return label during the drop-off.

Step 2: Now carefully pack the items back in the original box.

Step 3: Feel the box and take the label over the original delivery label or simply show the return FedEx QR code.

Step 4: You have to bring the package to the Drop Off location whose details will be found on the FedEx website.

Step 5: Your refunds will be issued within 14 days of the drop off according to the method of refund that you chose earlier during the process.

adidas Refund policy

This is the important part. 10 business days is the time required for your refunds to be issued back to your original form of payment according to adidas return policy when you dropped off at the return drop off location of course. You should however allow 14 business days to get the payment to your account because of the time required for bank processing and billing cycle.

Mode of PaymentThe time required for paymentMode of Refund
Online PaymentWithin 14 business daysRefunded by credit in the account 
Credit CardWithin 14 business daysRefunded on original mode of payment
In-Store payment On showing the receiptRefunded immediately 
Credit cardWithin 14 business daysRefunded on the card 
Gift CardWithin 14 business daysRefunded on a new digital gift card through email
Partially gift card and partially credit cardWithin 14 business daysRefunded on the credit card 

An In-store Return Of Online Purchase

  • Oh yes! You can return your online purchase at an Adidas retail store within the returns window of the particular product. The original box and sticker should be intact because it is required to process the return. If you do not have the receipt, in-store credit is given at the price of the product.

An In-store Return Of In-store Purchase

  • You can always return an in-store purchase by showing the original receipt at any Store in the United States.

Products Covered under adidas Return Policy

For anyone who has experienced Adidas, has come across a range of products that it has to offer. has the provision to return any product with a proper reason to back it. There is however an exception of face coverings because of the reasons of hygiene. Let’s look at different return conditions.

ProductsProduct ConditionReturn policy
All productsOriginal condition and original packagingWithin 30 days excluding shipping fee and seasonal surcharges
Face coversNon-refundable
Personalized ProductsNon-refundable

Also, keep these things in mind:

  • Any seasonal surcharges are not included in the refund policy, however, they are included in the total payment while purchasing. 
  • The holiday periods render the return policy extension to up to 90 days, past the delivery. 
  • The products should have their original tags attached to them. 
  • If the order contains different parts or components, they must all be intact and packed in the original packaging.

adidas Exchange policy

Adidas size exchanges are done free of cost for the same color if the stocks are still available. 

ProductsProduct ConditionExchange policy
ApparelsOriginal condition and original packagingValid for 7 days of dropping the original order (only USA)
Face coversNon-exchangeable

To get your product exchanged follow these steps:

  • The exchange order is valid for 7 days and you need to drop the item off so that the warehouse team gets the returned product.
  • After 12 days of processing time, an email will be sent to track your new order.
  • It is to keep in mind that if you do not drop the original item within 7 days your exchange order stands canceled.
  • After that, the only choice you will have is to return the original item and issue your refund
  • It is important to send the package physically within the United States of America to be able to access the free exchange available on


Q1. When will I get the refund?
The refunds are issued within 10 business days and credited to your account within 14 business days.

Q2. What if I paid for the product from a gift card?
The orders from the gift card will be refunded on a new digital gift card which will be emailed directly to you. The order which is partially paid from a gift card and partially from credit will be refunded on the credit card. 

Q3. Is the shipping refundable? 
No, the shipping fee is not refundable.

Q4. How can I return my order?
Simply create the return and provide the return label. 


adidas return policy is extremely comfortable and customer friendly. It is always a good decision to keep all the receipts and packaging material safe if you are not sure of the product that you have gotten for yourself. All the steps and specifications have been put together clearly, for an easy understanding and a convenient experience. 

Find more useful articles here: COACH Return Policy and Publix Return Policy.

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