The Importance of Return Policies

Were you aware that in the US 1 in 3 products purchased online are returned vs less than 9% in retail stores. In a recent study 91% of customers confirmed they would purchased from a company again providing they had a simple and easy to use return process. In this same survey, a staggering 80% of customers said that free return shipping was paramount to their experience.

Top Factors Influencing Product Return Rate

Customers are king and satisfaction is important for any business that wants to thrive.

Part of this is ensuring you have a return proces but lets looking into the main contributing factors that influence product returns.

Many of the top reasons consumers return their products include:
1. Good are damaged
2. Product is not as expected
3. Wrong item received
4. Other reasons

Returns and refund process need to be simple and transparent in 2022 and beyond. In a survey 68% of shoppers highlighted that they check a company returns page before they buy online.

Online stores need to have a hassle free no questions asked return policy if they expect
Customers to buy online.

62% of shoppers are also more likely to shop online if they can return an item in-store.

When looking at higher priced products, it becomes more important that companies have free returns and easier processes.

Research also shows the increasing number of shoppers who intentionally purchase multiple
Variations of an item. They will then pick their preference and return the remaining items.

There are the consumers who will deliberately order multiple variations of a single item (such as different colors or sizes), to then choose the item that suits them best and return the rest.

Why Return Policy Guide?

Returnpolicyguide.com was established out of necessity to house all return policies into one single destination. Our intent was to make the refund, return and exchange policies easily accessible to all. You’ll find your favourite brands and their policies listed, as well as the intricies that you should know around their policies, which aren’t always clear from the company websites themselves. These include returning items without the receipt, knowing your rights when returning items and the length of time it takes to receive the refund.

We ensure all return policies are frequently updated to ensure accuracy and relevancy at the time of your search.

Return, Refund and Exchange Policies

Knowing the information we provide on our website is critical before you purchase but sometimes it can be too late.

We provide you with everything you need to know saving you time, money and experience. We are community-driven and therefore rely on our audience to share their experiences.

If there is a brand we don’t currently have covered on here and you would like to see, please contact us and we’ll gladly help research their policy.

We strive on transparency, simplicity and most importantly accuracy of information.

Returning items is fundamental to customer satisfaction and experience and we want to ensure that you know what to expect before or after your buying experience.

Below you will find the refund policy of many major brands